Zimbabwe: Is the Digital Platform Robbing Musicians?

I am standing in a long queue at the enquiries desk at one of the local banks. I have a problem with sending money to someone through online banking. I have asked for RTGS forms and they tell me that those are no longer in use because the bank is now paperless (whatever that means).

Six months ago, I could count at least 20 workers in the same bank with seven to eight tellers serving the public.

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